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SHIPPING INFO

By placing an order with our business, you are agreeing to the terms of Cookie's Cakes & Crafts.  All items are shipped after the order is complete. 

All packages are will be shipped through the USPS and shipping cost will be added to your order.  We are not responsible for products once they have been scanned/received by the postal service.  You must file a claim on any packages lost, stolen or damaged.                                             ALL SALES ARE FINAL.

To address any orders that are incorrect, please use the contact form to submit your questions.

GENERAL INFO

  1. Custom Orders: We specialize in custom-made items. Orders are processed 7-10 business days from the order date. Please allow up to three weeks for the creation of any custom items. This timeframe does not include shipping.

  2. All Sales Are Final: We put significant effort into ensuring each order is crafted to your specifications. Due to the personalized nature of our products, all sales are final. Please review your orders carefully.

  3. Shipping Policy:

  • Responsibility for Shipped Items: Once your order leaves our premises, we are not responsible for items lost, stolen, or damaged during shipping.

  • Delivery Time: Standard delivery times apply after the completion of your order. Please allow additional time for shipping after the stated creation period.

  • Rush Orders: Need something in a hurry? We can accommodate rush orders, but please note that an additional fee will be applied. 

    4. Exchange and Refund Policy: To maintain the integrity of 

        our customized products, we do not allow exchanges.

        Please ensure all details of your order are correct before

        finalizing.

    5. Right to Refuse Service: We reserve the right to refuse

        service to anyone at any time for any reason. This policy

        helps us maintain our standard of service and product

        quality.

    6. Data Transmission: Please be aware that your content

        (Excluding credit card information) may be transferred

        unencrypted and involve transmissions over various

        networks.

    7. Price Changes: Prices for our products are subject to 

        change without notice.  Stay updated by checking our

        website regularly.

    8. Wooden Signs: Our wooden signs are painted and sealed

        for longer durability.  The words are permanent vinyl. The

        signs may differ from what is pictured. The bows and/or

        greenery are secured with staples. Direct sunlight may 

        affect your sign by causing it to 'age' more quickly.

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FAQ

  1. FAQs and More Information: Have more questions? Feel free to reach out to us directly for any clarifications or additional information.

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